CSF Order Policy

CSF Order & Shipping Policy - updated 10/2023

Invoice Discrepancies: CSF must be notified of any discrepancies on quantity or pricing within 10 days of invoice date (4/01/2011)
Purchase Order Minimum: All purchase orders must be a minimum of $100.00. This does not include freight or the 4% credit card surcharge. This minimum applies to a single PO shipping to one (1) address. Multiple ship to addresses within a minimum PO will incur the $100.00 minimum charge per ship to address. (11/01/2012)
Sales Tax: Please furnish a valid Tax Exempt Certificate or Resale Number for all states that you will have CSF ship to. (10/13/2023)
Shipping Interval: The following guidelines will apply on all orders transmitted to CSF for standard products that we maintain in stock. Orders received after 4:00pm CDT will be processed as being received the next morning before 10:30 am. We will ship all UPS orders as follows: Ground will ship 1-2 days after receipt. Next Day and 2 Day orders will ship the same day if received before 12:00 noon, the next day if received after 12:00 noon. We will ship your LTL orders as early as possible, generally within 3-5 working days after receipt. (10/01/2009)
Next Day or 2nd Day Air: Expedited freight requests must be present on a PO when transmitted to CSF. Orders will not be shipped expedited freight without written request. (3/01/2008)
Customer Pick Up (CPU): All customer pick up requests will be handled on a case-by-case basis. Availability of material will depend on the content of the order being picked up. CPU hours are from 9am to 2pm. (01/01/2007)
Order Acknowledgement: All orders received via e-mail in our orders@centralsteelfab.com in box will receive a pdf. Acknowledgement returned to the same address the order was received from. You will also receive a ship notification once invoiced that will include all tracking information. Contact us at sales@centralsteelfab.com. If you do not. (5/01/2007)
Changes to Purchase Orders: Once a purchase order enters the "Preparing for Shipment" status (typically 3 days before the ship date) no changes can be made. Your option is to cancel the order and submit a revised order that will be entered with a new ship promise date. Once an order enters the "Packing" status (Typically 1 day before the ship date), a cancellation charge may be assessed. If you require us to use a third party logistics firm for routing, the time frame where changes are not allowed may increase by 1 day. If you choose to cancel the PO and resubmit a revised one, the PO will ship per our standard lead times. 1-2 days for UPS/FedEx and 3-5 days for LTL shipments. (01/01/2008) (Updated 5/16/2019)
3rd Party Logistics Fee: There are three options when scheduling routing for an order when LTL freight is required. (1) PO ships via "ODFL Prepaid and Add" with CSF passing along our full substantial discount. No surcharge. (2) PO ships on "static" carrier of your choice Collect or Third Party. Carrier must be on the PO when submitted. No surcharge. (3) CSF to contact your 3PL company for routing. A $25.00 surcharge per PO may apply. (10/05/2015)
Packing Fee: PO's or shipments that have a value less than $600.00 that include material 84" or longer or require an oversize custom pallet will be assessed a flat $100.00 packing fee per PO or shipment. This fee applies to palletized, carton, and bundle-packed materials. You will see this fee added to acknowledgements and invoices as "Packing Fee". (05/01/2023)
Freight Claims: Whether a shipment is Collect or Prepaid it is important to sign off on the Delivery Receipt correctly. If there is obvious damage, the DR should be signed as damaged to allow either you or CSF to initiate a claim on the carrier. If a shipment appears to have damage but it is not obvious, sign the DR as subject to inspection. If a DR is signed of as clear the ability to file a valid claim will be compromised. Always take pictures of damaged freight! (10/05/2015)
Submitting Purchase Orders: All purchase orders, with the exception of EDI transmitted PO's, must be sent to orders@centralsteelfab.com and be in a formal PO format. This applies to both credit card orders and open account orders. (10/12/2015)
FEDEX or UPS Shipping: Any order requested to be shipped to either a FedEx or UPS store will be non-cancellable/non-returnable. Any order requested for FedEx service must be accompanied by a third party or collect account number. If material is not retrieved from the delivery location and returned to CSF, return freight charges will be added to the original invoice. (10/01/2023)